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Frequently Asked Questions



  1. What kinds of meat do you use?

  • At, we use only All natural, high quality , USDA inspected, human grade meat. We never use any 3D or 4D meats. We don't add any denaturants nor use any products that have been denatured.

  1. Can humans eat the pet products?

  • No. Although, the meats we use in our raw pet food are USDA inspected and human grade, they are sold for pet consumption only. We are not responsible for any complications if a human decides to eat the raw pet food.

  1. I got my package, what do I do next?

  • Thank you for your purchase at we hope your pet enjoys our products. Put the product's in the freezer. We recommend you thaw the meat prior to prepping or serving. Do this by putting no more than 2 days of feeding in the fridge at a time.




Feeding Raw/ Transitioning


  1. What benefits come with feeding raw?


  • Cleaner teeth / healthier gums

  • Softer / Shinier coat

  • Fresh Breath

  • Little to no pet odor

  • Stronger immune system

  • Less odorous stool

  • Better digestion

  • Less itching (allergies)

  • Ideal Weight Maintenance

  • Strengthens bone and muscle

  • Balances energy levels


  1. How should I transition my pet to raw?


  • There are several ways and many different opinions on how to transition your pet to raw. We simply suggest starting out by feeding muscle meat and bone for the first week. When you reach the second week, keep feeding the muscle meat and bone but start introducing organ every other day while monitoring your dog’s stool and reaction to the raw.

  • We make this transition process easier by having a No Organ Transition Blend. This blend includes beef and turkey muscle meat with Turkey bone. So, for the second week of transitioning, use the organ chunks of your choosing.

  • Remember, introduce organ slowly.

  • Keep in mind, always monitor your pet, especially during the transition process. Don't let this process overwhelm you, all pets are a little different. Your pet’s transition period is 1-2 weeks or longer. After the transition, you can then start them on one of our Prey Model 80/10/10 blends. These include 80% muscle meat, 10% bone, and 10% organ. If you have any questions, please contact us.


  1. What if my pet has diarrhea?


  • During transitioning, diarrhea can be expected. If this occurs, feed more bone until you notice the stool firming up. Start cutting down on excess bone and start feeding back to normal.

  • Keep in mind, reducing fat and cutting out skin along with feeding less can also resolve your pet having diarrhea.

  • Remember,it is a good idea to do as much research as you can before feeding raw.






  1. Do you ship to my city? If so, how long?


  • We ship all our products to the entire Continental U.S. within 1-3 days, sometimes 4. Please check our estimated shipping map to determine how long shipping may take.

  • Keep in mind,the more rural your address is, the longer your estimated shipping can take.


  1. When will my order ship out to me?


  • All orders placed on Monday, Tuesday, Wednesday, Thursday, and up to 12:00 pm EST on Friday will ship out that following Monday. Orders placed Friday after 12:00 pm EST, Saturday, and Sunday will ship out the second following Monday.

  • If you would like to know which Monday your order ships out, please email me at with your order number and I will confirm all details for you.



  1. Are there any weight requirements to order?

          What about getting the best shipping rates?


  • We have a minimum of 20 pounds for all raw meat orders. For best shipping rates, it is recommended to order in 60-pound increments. The maximum weight for each box is 60 pounds.


  1. How is my package shipped?


  • We use insulated box liners and/or Styrofoam cooler boxes along with cold packs or dry ice based on the distance from Jacksonville, Florida to your address.

  • Keep in mind, your box weight will arrive heavier than initial order weight, due to cooling items added.

  • All items leave our facility frozen. According on transit times, your order may arrive partially thawed. This is perfectly okay.




Local Pickup


  1. Do you offer local pickup?


  • Yes, we offer local pickup for Florida & Georgia customers for FREE!

  • All local pickup orders placed on Monday, Tuesday, Wednesday, Thursday, and up to 12:00 pm EST on Friday can be picked up that following Wednesday or Thursday. Orders placed Friday after 12:00 pm EST, Saturday, and Sunday can be picked up the second following Wednesday or Thursday.

  • Keep in mind, all customers for local pickup orders are responsible for keeping their product cool. We recommend bringing a cooler depending on your travel time. If you are unable to bring a cooler, we will provide cardboard boxes.

  • Please be aware, local pickup orders do not come with any cooling elements. We can provide cold gel packs for an extra fee. is not responsible for meat once it is picked up and placed into buyer’s vehicle. We do not want your products to go bad.






  • Directions to pickup


Local pickup will be held at


1265 Lane Ave S. Suite 5, Jacksonville, FL. 32205


Take I-95 S to I-10 W


Then take exit 357 and turn left onto Lane Ave.


Go approximately 1.1 miles and we will be in South Lane Plaza on the left in Suite 5.




Shipping Complications


  1. What if my order is delayed?


  • Not often packages get delayed during shipping. If this happens, don't worry. When we pack your order, we keep this in mind. Your package is prepared in case of small delays. In a case of a longer delay, please email your name, order number, and tracking number to …….email….. with the subject line as “Delayed Order”. We will then contact FedEx ASAP and get back with you for updates on your order.

  • If you realize you made a mistake when entering your address and that is why your package is delayed, please contact your local FedEx Office to change your shipping address. Unfortunately, since the package has been shipped, the customers the only person to change the address through FedEx.


  1. What if I pick the wrong shipping method?


  • If you pick a shipping method that we think may take too long to arrive to is there your destination, we will contact you for a different shipping method.


  1. Will a Holiday delay my shipping?


  • If there is a holiday in the week you want your order, please contact us and we will discuss how shipping will be that week.


  1. What if my order arrives thawed?


  • Here at we strive to provide products at the highest quality. When our products leave our facility to be shipped, they are completely frozen in 2-pound containers and packed tight with necessary cooling items for transit time. There is a good chance that some of the meat will arrive partially thawed. Don't worry, this is OK. As long as the temperature of the product stays below 40 degrees Fahrenheit (which is the temperature of a refrigerator) it is perfectly fine. It is safe to freeze, thaw, and refreeze raw pet food items.

  • Keep in mind, the products leave our facility completely frozen. They will stay this way for 1 - 2 days then slowly go from frozen to refrigerator temperature in the 3rd and 4th day. This is completely normal.

  • When you finish your purchase, you agree to not hold responsible if your products don't arrive completely frozen. We do not guarantee your product will arrive completely frozen to your location.






  1. When am I charged for my order? Has my invoice been paid?


  • Your card is charged as soon as you input the information and click submit. You will receive an email confirmation saving that your order is paid. The only way in order can be paid is by you, the customer, providing your information.

  • We at DO NOT collect any personal card information or charge any additional money than what is stated on your order check out page.

  • All our orders must be paid in advance prior to shipping.




Refund Policy/Cancelations


  1. Do you offer refunds?


  • At, we strive for customer satisfaction and will do what we can to provide the highest quality product at the best price possible. However, being raw pet food is a perishable product, we cannot allow any refunds or exchanges once an item is shipped.


  1. Can orders be canceled?


  • We do allow orders to be cancelled 2 days after purchased and will refund your money unless items have been shipped. We do not have a restocking fee. If for some reason there is a product your pet will not eat, do not throw it out just yet. Please contact us on tips on how to determine why the pet will not eat a certain product.